Refund
Policy
Transparent and fair refund processing for your peace of mind. Your investment in spirituality is protected.
Timeline
Approved refunds are processed within 7-10 business days to the original payment method used during booking.
Non-Refundable
Booking fees, insurance premiums, and specific peak-season luxury stays may be non-refundable as per vendor terms.
Eligibility for Refunds
Cancellation requested within the stipulated timeframe.
Service non-delivery due to internal reasons at Soul Route.
Duplicate payments made by mistake.
Cancellation due to documented medical emergencies (subject to verification).
Refund Process
- 1
Initiation
Submit a formal refund request via our website or email at official.soulroute@gmail.com with your booking ID.
- 2
Review
Our finance team will verify the booking details and cancellation reason against our policies within 48 hours.
- 3
Credit
Once approved, the refund will be credited back to your account via the same payment gateway (Razorpay/Bank Transfer).
Questions about refunds?
Our support team is available 24/7 to assist you with any billing or refund inquiries.